LeMieux is the UK's leading equestrian and lifestyle brand, with an ambitious global growth agenda and a passionately engaged customer base. Retention and customer lifetime value are central to that growth and CRM is how we get there.

This is a key, hands-on role for a CRM and retention specialist who wants to own a programme end to end: strategy, technology, execution, measurement, and the cross-functional partnerships that make it all land. You will be the most senior CRM voice in the business, with the autonomy to shape the function and the support to invest in it properly.

This is a role for someone who can do the strategic thinking and the practical work, someone equally at home defining a three-year retention strategy or building a Klaviyo flow.

Retention has historically lived in the shadow of acquisition at most ecommerce businesses, and ours has been no different. We are deliberately rebalancing that. As acquisition costs continue to rise across paid ch...