Take the lead in transforming Commercial Banking CRM with a seasoned role focused on strategic delivery. This position seeks professionals with leadership experience in Salesforce or Microsoft Dynamics CRM.
As a CRM Program Lead, you will manage the comprehensive roadmap and successful execution of a major CRM transformation program. Your responsibilities will include collaborating with business stakeholders, driving implementations, and ensuring program alignment with business objectives. Your leadership will enhance customer experience through effective CRM solutions and governance.
Key Responsibilities:
• Lead the CRM program execution and roadmap alignment
• Oversee planning, design, implementation, and support phases
• Collaborate with Sales and Operations to define requirements
• Drive enhancements of Salesforce FSC or Microsoft Dynamics
• Manage cross-functional teams to ensure delivery excellence
Requirements:
• 10-15 years experience in CRM program d...