Join a leading team as a CRM Program Lead, driving Commercial Banking transformation initiatives with platforms like Salesforce Financial Services Cloud. Leverage leadership skills for impactful CRM solutions.
We are seeking an experienced CRM Program Lead to manage the delivery of our Commercial Banking CRM transformation program. The ideal candidate should possess deep expertise in Salesforce Financial Services Cloud or Microsoft Dynamics, effectively aligning technology solutions with business objectives. Your role involves overseeing cross-functional teams and ensuring program governance throughout the lifecycle.
Key Responsibilities:
• Lead the CRM program roadmap and execution
• Oversee planning, design, and implementation phases
• Partner with stakeholders to define CRM requirements
• Drive Salesforce FSC or Microsoft Dynamics enhancements
• Manage cross-functional teams and vendor collaboration
Requirements:
• 10–15 years of CRM program delivery exper...