We are looking for a CRM Process Specialist (D365 CRM / SAP Integration) to support the implementation, optimization, and digitalization of customer-facing business processes across regional operations. This role will focus on Microsoft Dynamics 365 CRM projects while working closely with the internal SAP S/4HANA team to ensure smooth integration between CRM and ERP business processes.

Responsibilities

• Gather, analyze, and document business requirements related to Microsoft Dynamics 365 CRM projects.
• Configure and support D365 CRM functions and workflows based on business and operational requirements.
• Support the digitalization and optimization of sales, customer service, and related business processes.
• Conduct system testing, user training, go-live support, and post-implementation enhancement activities.
• Prepare project documentation including business requirement documents, functional specifications, user manuals, ...