CRM Manager | Elderly Care | Havant

Stephen James Consulting is partnering with a well-established elderly care provider to recruit an experienced CRM Manager. This is a commercially focused role where you’ll play a key part in driving occupancy, managing enquiries, and delivering an exceptional experience for prospective residents and their families.

The Role

Working closely with the Home Manager and wider leadership team, you will take ownership of the full customer journey—from initial enquiry through to admission—ensuring a smooth, supportive and professional experience at every stage.

You will be responsible for:

* Managing incoming enquiries and supporting families through the admissions process

* Conducting home tours and effectively showcasing the service and facilities

* Driving occupancy through proactive enquiry management and conversion

* Building and maintaining relationships with local healthcare professional...