We are looking for a CRM Executive to join the Digital team at Harrods. This is a new role within the CRM team to support the exciting growth of our Beauty division at Harrods.


About The Role



The CRM Executive plays a key part within the CRM team and supports both the Retention and CRM Managers with delivering on the Lifecycle and BAU strategies across all channels (Email, SMS, Push and Direct Mail). You will work closely with the Beauty Marketing and Loyalty teams on supporting their promotional initiatives for each of our H Beauty regional stores and our sub-loyalty program.



In this role you will own and lead on multiple projects including lifecycle strategies and technical automated and service campaigns. You will have the opportunity to present back to leadership and key stakeholders on the performance of our CRM campaigns and the current state of play of our AB testing plan.



About You



The ideal candid...