Manage and update customer records in the CRM system

Track and follow up on customer inquiries or leads

Coordinate with internal teams to ensure timely responses

Maintain accurate communication logs and follow-up schedules

Assist in generating simple reports from the CRM when needed

Basic understanding of how to use a computer and software tools

Familiarity with any CRM system is a plus (training will be provided if needed)

Good communication and organizational skills

Ability to work independently in a desk-based environment