# CRM & Customer Data Manager, Al-Futtaim Group### Job DescriptionThe CRM & Customer Data Manager at Al-Futtaim Group leads CRM platform development and AI-driven customer data strategies. The role focuses on improving personalization, customer engagement, and lifecycle management while ensuring data governance. The manager works together with marketing teams to provide data-based insights which improve customer interactions.**Job ID:** **Date Posted**: March 01, 2026**Expiration Date:** NA**Apply:****Main Duties*** Development and maintenance of CRM systems together with customer databases while confirming that all information meets accuracy standards and follows governance protocols and privacy protection regulations.* Establishing and tracking CRM KPIs which require verification of customer interaction results and customer retention rates and the assessment of customized marketing campaign success.* Artificial intelligence and analytics platforms to develop customized customer mess...