• Handle customer follow-up activities and maintain strong client relationships
• Coordinate customer appointments, feedback, and satisfaction surveys
• Manage and update CRM systems and customer databases accurately
• Handle customer inquiries and complaints professionally and efficiently
• Prepare CRM reports and customer satisfaction analysis
• Coordinate with sales, service, and marketing teams to ensure smooth customer experience
• Monitor customer retention and follow-up campaigns
• Ensure compliance with company standards and CRM procedures
• Support customer engagement and loyalty initiatives