- Strong experience developing and configuring Microsoft Dynamics 365 CRM (Customer Service / Contact Centre) solutions.

- Proven development experience in MS Dynamics 365 CRM (PCF, plugins, web resources, JavaScript).

- Working knowledge of Custom API design and integration best practices.

- Hands-on experience with Power Platform (Power Apps, Power Automate, Power Platform Admin Centre).

- Experience in Copilot Studio chatbot designing

- Understanding of Azure services relevant to CCaaS (Azure communication Services, Event Grid).

- Excellent problem-solving, stakeholder management, and documentation skills.