Position Overview
- Strong experience developing and configuring Microsoft Dynamics 365 CRM (Customer Service / Contact Centre) solutions.
- Proven development experience in MS Dynamics 365 CRM (PCF, plugins, web resources, JavaScript).
- Working knowledge of Custom API design and integration best practices.
- Hands-on experience with Power Platform (Power Apps, Power Automate, Power Platform Admin Centre).
- Experience in Copilot Studio chatbot designing
- Understanding of Azure services relevant to CCaaS (Azure communication Services, Event Grid).
- Excellent problem-solving, stakeholder management, and documentation skills.