The CRM specialist will be responsible for supporting and managing automated solutions to facilitate Customer Relationship Management within the organization this includes managing of the software tool managing subsequent enhancements and upgrades. Developing and maintaining materials associated with the solution such as Standard Operating Procedures User Manuals Training Materials and Records. Delivery launch refresher and new user training as required. Creating analytical reports from the data for management to support business decisions and monitoring pre-defined KPIs. Manage the day-to-day administration of the system which will be used as a customer and account database and will record and monitor all customer-facing activities. The day-to-day management includes ensuring all data within the system is current and providing support for system users (except for IT related issues).

This role is critical in ensuring accuracy integrity of the CRM process and system in collab...