Developing and defining business requirements, workflow design, process mapping, functional specifications, gap analyses, and use cases.
Leverage data to understand our products in depth, identify areas of opportunity, and support projects to drive growth and engagement.
Train and introduce the business teams to the CRM and data perspectives.
Create and maintain technical documentation, including business requirements, process flows, data maps and training content for the end-users.
Provide day to day end user support and assist users with best practices to improve and increase their knowledge of the systems.
Drives business transformation process for re-engineering efforts by:
Work closely with operations managers and executive management level to define business performance goals and strategies to achieve and measure success.