We Go Beyond for A Safer World Te Tūranga – The Role

Tait Communications has an exciting opportunity for a Critical Incident Manager to join our team. In this pivotal role you will take full ownership of critical incidents, ensuring timely and efficient resolution to minimise disruption and restore customer services swiftly. Your mission will be to safeguard service continuity, support our Emergency Service Agency customers, and maintain high levels of customer satisfaction. You’ll coordinate across internal and external technology teams, lead complex incidents under pressure, and drive proactive problem‑solving to exceed service expectations.

Key Responsibilities

• Lead the management of Critical and Major Incidents (P1/P2) across the network, including third‑party providers, and ensure resolution follows the Critical Incident process.
• Manage cross‑domain critical incidents and support the Customer Service Delivery Manager in addressing emergen...