To manage, motivate and develop the on‑site Data Centre Critical Environment Operations team in a business critical 24/7/365 operating environment
To successfully deliver contracted services to the client on the agreed site(s), ensuring performance from an uptime, quality, health and safety and financial perspective.
To manage and develop a professional relationship with the client locally to create a positive customer experience.
To deliver a performance level which achieves and goes beyond the KPI's and SLA's set down in the contract with the client.
Key Responsibilities
Provide leadership, and ensure contractual commitments are met and exceeded.
Ensure that opportunities for the strategic development of the contract are explored, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re‑won on re‑tender.