The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

• Classify calls, emails, text messages on the system
• Make outgoing calls, emails or text messages where neces...