POSITION SUMMARY

As part of a dynamic team in the Crisis Shelter and Residence, the Crisis Counsellors provide critical supports and services to women and their children at the YWCA Crisis Shelter. The goal is to aid the women in dealing with issues and connect them with community services for assistance when they transition back into the community.

MAJOR RESPONSIBILITIES

• Provide respectful and compassionate crisis counselling and support services to women accessing services;
• Intake and assessment of client assets and needs;
• Case coordination and client advocacy;
• Supervise the Shelter to maintain a safe and comfortable environment for all residents;
• Provide referrals and liaise with other community resources;
• Maintain accurate and timely reporting as required;
• Provide support to Youth and Turning Points Program staff as requested.

QUALIFICATIONS AND EXPERIENCE

...