Interview clients using sensitive, empowering questions to allow them to explain their problem(s) and empower them to set their own priorities.

Deliver deep, high-quality advice on complex welfare benefits, housing, and income maximisation.

Help clients explore options so they can make informed financial decisions.

Act on behalf of clients via phone, email, letters, and third-party negotiations.

Ensure that all work conforms to the organisation’s Office Manual and the Advice Quality standard and other funding requirements, as appropriate.

Maintain accurate case records that meet strict quality and funding standards.

Training & Professional Growth

• Complete mandatory generalist and benefits advice
• Keep up to date with changing laws, policies and advice procedures
• Actively manage your own professional development and learning, including maintaining a high IT proficiency to manage digital workloads efficiently....