To ensure the hotel’s credit policy is adhered to, thereby providing optimum protection of the hotel’s receivables and collection ability to maximise cash flow. To aim for current + 30 days ageing for debtors to exceed 90% and ensure timely billing of accounts and maintenance of receivable records.

• Balancing the guest ledger daily before transferring unsettled guest balances to City Ledger, posting and updating the accounts receivable system. Direct bill accounts transferred to the City Ledger must be billed on a timely basis, preferably the same day.
• Balancing/posting daily payments and reconciling short payments.
• Research and respond to guest queries either by phone or correspondence. Disputed guest accounts must be resolved on a timely basis, preferably the same day. Staff City Ledger accounts – staff should retain a copy of all outlet receipts, which should minimise...