Credit Loan Collection Manager - Global Payment (Malaysia)

Responsibilities

• Team Management – Build and manage the collection team to ensure efficient operation. Regularly assess and optimize the team's talents. Set team goals and work plans, monitor progress, and provide guidance and training.
• Collection Strategy and Execution – Develop and implement effective collection operation strategies and processes to improve recovery rate. Monitor quality and effectiveness, adjusting strategies timely based on actual situation.
• Compliance Management – Ensure collection work complies with laws, regulations, and company compliance requirements. Conduct regular inspections, give early warnings to avoid complaints, and provide compliance training to strengthen awareness.
• Procurement and Management of Collection Agencies – Assist in procuring appropriate collection agencies and establishing good cooperativ...