Functional Requirements:

• Prior experience in the debt/finance industry, specifically within collections or accounts receivable
• Minimum of 2 years’ customer service experience
• Strong focus on customer service, particularly when supporting individuals in financial distress
• Excellent verbal and written English communication skills
• High level of computer literacy, with strong proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint) and Adobe Acrobat
• Ability to manage time independently, multitask, and work with minimal supervision
• Proven stability in work history
• Ability to work effectively in a team environment and follow team leadership
• Demonstrated enthusiasm, reliability, and professionalism