Overview

The Credit Holds Disputes Analyst serves as the primary point of resolution for credit hold cases, requiring foundational credit knowledge, sound judgment, and professional communication skills.

Responsibilities

• Serve as the primary point of resolution for credit hold cases.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field
• 1–3 years of experience in Order to Cash, Credit, Accounts Receivable, or related operational role
• Foundational understanding of credit policy, account aging, payment application, and exposure indicators
• Experience working in ERP systems (e.g., SAP) and case management platforms (e.g., ServiceNow)
• Ability to interpret financial data and apply policy-based decisions
• Strong written and verbal communication skills
• Ability to operate in a customer-facing capacity