Credit Controller - Business Services Company - Kent Your new company A market leading business services company is looking to recruit a high calibre credit controller to join their fast-paced finance team and play a key role in reducing overdue debt and improving cash flow. Your new role Outbound collections calls to customers, handling a very high volume of daily dials to secure immediate payment of outstanding balances. Taking payments over the phone quickly, accurately, and securely while delivering a professional customer experience. Negotiating payment using strong communication skills to meet daily and weekly cash collection targets. Handling inbound calls from customers with questions about payments, arrears, or account issues, resolving queries to encourage prompt settlement. Sending follow-up emails such as statements, reminders, and copy invoices immediately after calls. Agreeing short-term payment plans when needed and ensuring they are followed through. Updating CRM/financ...