Job Purpose

To manage and control customer reconciliations, while supporting the secure, accurate, and timely processing of withdrawals. The role ensures compliance with financial controls, mitigates risk (including fraud), and maintains strong cash flow through effective collections and account reconciliation.

Key Responsibilities

Withdrawals Processing (Priority)

• Review customer withdrawal requests and daily withdrawal reports in accordance with internal policies
• Verify account balances, transaction history, and withdrawal eligibility
• When applicable - Liaise with payment providers, banks, and internal teams to ensure smooth processing and resolve discrepancies.
• Investigate and review failed, returned, delayed, or disputed withdrawals.
• Maintain accurate audit trails for all withdrawal transactions, exception reporting and admin transactions.

Collections

• Monitor & Review custom...