About The Role

To minimise bad debt and maximise profit, supporting the Hospital Credit Controllers through both proactive activityand recovery activity, ensuring prompt payment of invoices in accordance with Company Credit Management Policies,practices and procedures to achieve targets set.

Accountabilities

• Operate both a proactive and recovery approach to the ledger.
• Regularly contact customers via telephone, Teams and e-mail in respect of overdue balances.
• To liaise with Branches, Sales and other internal stakeholders in respect of outstanding queries.
• To liaise with Central File Maintenance in respect of customer account details, markers.
• Complete agreed escalation processes.
• Establish and maintain relationships with key customer contacts.
• Work collaboratively with Credit Supervisor and internal stakeholders to ensure resolution of customer queries and achievement of targets.
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