Our client, in the credit and payments industry, is looking for an experienced Department Manager: Collections to lead collections operations within a retail credit environment and help maintain agreed delinquency and charge-off levels. The role requires a strong collections leader who can operate within the company’s Credit and Collections Policy, the National Credit Act, the Debt Collectors Act and relevant credit industry requirements.

This role will be responsible for managing Collections Team Managers, optimising inbound and outbound calling strategies, improving collections performance, maintaining effective management controls and supporting the professional development of the Collections teams. The successful candidate will need to balance operational performance, compliance, stakeholder engagement and people leadership in a contact centre collections environment.