The Cards Disputes Section Head is responsible for the overall leadership, management, and performance of the Cards Disputes Section. The role ensures the timely, accurate, and compliant delivery of dispute processing services supporting the Bank’s credit and debit card businesses.

This position oversees daily operations while ensuring adherence to the Bank’s internal policies, regulatory requirements, and card scheme rules. The role serves as the primary point of coordination with BancNet, MasterCard, Visa, member banks (acquirers and issuers), merchants, and internal units on system enhancements, operational requirements, interchange and compliance initiatives, and chargeback lifecycle management.

The Section Head maintains expert-level knowledge of card scheme dispute, chargeback, compliance, and arbitration rules to analyze and resolve complex cases, minimize financial exposure, and prevent scheme penalties. The role also...