**Job Family** **:**

PFS General

**Travel Required** **:**

None

**Clearance Required** **:**

None

**What You Will Do:**

The **Credit Balance Specialist** **(Physician Claims)** will manage credit balance workloads and respond and follow-up on external and internal inquires in a timely manner.

**_This position will be on a hybrid schedule working two days in the Lewisville, TX office and three days from home._**

+ Timely and accurately resolves credit balances.
+ Process internal and external refund requests.
+ Identify trends and escalate where appropriate.
+ Maintain accurate, clear, concise and complete account notes and other relevant information.
+ Respond to requests for information and resolve accounting discrepancies.
+ Resolves unidentified payments through research.
+ Research and respond to all patient inquiries received by telephone and mail.
+ Update patient demograp...