Job Description

Purpose of the Position

Appointed as the subject matter expert for the team with regard to process knowledge and sharing of best practices.

Works closely with the line manager in providing feedback to team members and ensuring that action plans are followed or constantly reviewed.

Primary objective is to collect customer debt while ensuring customer satisfaction is not compromised.

Minimizes customer debt by effectively negotiating and identifying the best payment options based on the customer’s current situation.

Contributes to the improvement of DSO (Daily Sales Outstanding) by ensuring all KPIs are consistently met.

Efficiently manages time logged while on campaigns to cover as many accounts as possible and improve positive call outcomes.

Quality- and quantity-focused, able to perform against progressive personal shared services measures and ensure full utilization of resources through es...