**In This Role, Your Responsibilities Will Be:**

+ Monitor and manage assigned customer accounts, including conducting follow-ups via calls and emails, and reconciling outstanding payments
+ Respond to internal and external customer account inquiries, support issue resolution, and maintain accurate documentation of collection activities
+ Ensure all collection activities comply with applicable laws, regulations, and internal policies
+ Investigate credit hold issues, propose payment solutions, and support credit decisions with timely and accurate insights
+ Build strong relationships with customers and collaborate effectively with cross-functional teams
+ Contribute to continuous improvement initiatives, driving simplification and standardization across processes
+ Support additional accounting or finance-related tasks as assigned

**Who You Are:**

You build partnerships and work collaboratively with others to meet shared objectives. You comm...