Lead innovative CRM initiatives as a Business Analyst. Engage with clients and internal teams to define requirements, optimize processes, and drive successful implementations of CRM solutions.
This position emphasizes collaboration and analysis to enhance customer interactions and overall business processes. You’ll document stakeholder requirements, transform insights into user-friendly stories, and contribute towards workflow automation. Your role will support both client onboarding and ongoing training in a rewarding team setting.
Key Responsibilities:
• Gather business and functional requirements from stakeholders
• Model and implement process automation solutions
• Collaborate with technical teams for effective CRM deliveries
• Validate designs against business and client requirements
• Facilitate client training and onboarding sessions
Requirements:
• Bachelor's degree in Business or IT required
• 3–5 years as a Business Analyst specializing in CRM