Shape the future of court services as an Application Analyst within the Court Technology Services in Edmonton, Alberta. Focus on application performance, ITSM implementation, and stakeholder communication.

Reporting to the Director of Application Management & Data Services, this intermediate role bridges judiciary needs and technical delivery. You'll manage vendor performance, ensure data security, and standardize operations within an Agile environment. Your ability to translate business needs into technical specifications will significantly improve service quality across Alberta’s court system.

Key Responsibilities: • Lead ITSM transition to a unified framework • Coordinate incident communications for system outages • Gather requirements from Justices and court staff • Monitor vendor service delivery against SLAs • Ensure compliance with judicial regulations

Requirements: • AEC/DEP or Skilled Trade Certificate required • 4 years experience with ServiceNow or...