We are seeking a highly dedicated Courier Resolutions Administrator (known internally as a Customer Services Administrator) who can confidently deliver excellent customer service to our customers and provide internal support to our product sales consultants by resolving non-product related issues. You’ll be part of a team who are responsible for delivery investigations and courier-related queries. Please note that this position is based in the office, so you will need to be within a reasonable commuting distance of Guildford.

Key Tasks:

• Investigating and resolving courier issues with delayed or missing parcels.


• Liaising with couriers to track, locate, or resolve delivery problems


• Processing refunds and exchanges in accordance with our procedures.


• Provide support to the sales team in pre/post-related activities.


• Provide cover additional administrative tasks when needed.


• Ensure al...