SUMMARY:
We are looking for a Guide and Front of House COUPLE Market related salary depending on qualifications and experience. Manage and host guests throughout their stay. POSITION INFO:
Front of House/Reservations

-â   â Manage guest reservations via phone, email, and online booking platforms
-â   â Process bookings, amendments, and cancellations accurately
-â   â Maintain up-to-date reservation records and guest information
-â   â Coordinate guest arrivals and departures (check-in/check-out)
-â   â Welcome and assist guests, ensuring a warm and professional first impression
-â   â Provide information on lodge facilities, activities, and services
-â   â Liaise with housekeeping, guiding, and operations teams for smooth guest experiences
-â   â Handle guest queries, requests, and complaints efficiently
-â   â Ensure high levels of customer service and guest satisfaction
-â   â Pe...