Medical tech services company based in Miami, United States is looking for a Customer Service agent with the following profile:

Job Description

Provide high-quality and accurate resolutions to patients under stipulated policies and procedures, by calling them or answering phone calls that require assistance with connectivity issues that may arise from their home monitors to ensure high connectivity standards are met.

Responsibilities

1. Identify patients that require connectivity assistance with their cardiac devices home monitors.
2. Help patients over the phone with instructions on how to set up their home monitors.
3. Troubleshoot over the phone, text, or email connectivity issues that patients might have with their home monitors.
4. Order the necessary equipment to patients' addresses to guarantee connectivity.
5. Provide information to patients that might have questions regarding their home monitors.
6. Follow up o...