Act as focal point of contact for all Trade queries received from Corporate Clients.
Understand client expectations & deliver finest service delivery.
Ensure end-to-end solution to the satisfaction of Corporate client.
Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client’s day to day account & transactional related issue and queries within the agreed SLA while maintaining highest quality standards.
Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.