Your newpany

A public sector organisation is recruiting for a Corporate & Support Services Officer based in Ballymena.

Your new role

As a Level 6 specialist within the team, you will take on a key role in delivering high-quality service oues while supporting operational performance and continuous improvement initiatives. You will be responsible for managingplex queries, guiding junior team members, and ensuring that processes are delivered efficiently and in line with organisational standards.Your responsibilities will include:

Handlingplex cases or escalations with professionalism and attention to detail

Supporting team performance through mentoring, coaching, and knowledge sharing

Analysing data and identifying trends to inform service improvements

Collaborating with internal stakeholders to enhance operational processes

Ensuringpliance with relevant policies, procedures, and quality standards

Contributing t...