Position Summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes About our company

Clicks Group

Introduction

It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.

Guest Focus Be able to demonstrate the “Sorbet Way” and instill this focus on your team, when dealing with our guests. Resolve customer complaints within 24 hours. Understand and be able to advise guests on all treatments in the menu. Actively promote and up/cross sell treatments. Handle guest questions and concerns in a professional...