Job Purpose:
Responsible for shift based corporate support, incident detection, ticket management, and first-level troubleshooting of corporate customer services. The role requires quick response to issues, proper documentation, and timely escalation to next levels to ensure minimum downtime and SLA compliance. Job Responsibilities:
Corporate NOC shift work for corporate clients complaint's handling.
Pro-active monitoring of links, and corporate customer services using NMS/EMS tools.
Detect and acknowledge alarms, open tickets for incidents, and ensure proper classification (severity/priority).
Perform basic troubleshooting of IP/MPLS links, Fixed data, Fixed voice and transmission services.
Validate customer complaints using ping, traceroute, interface status, and NMS tools.
Identify physical vs logical/network issues and escalate accordingly.
Log and update incidents in ticketing system.
Provide real-time updates to L2 team, field teams, and relevant stakeh...