Responsible for shift based corporate support, incident detection, ticket management, and first-level troubleshooting of corporate customer services. The role requires quick response to issues, proper documentation, and timely escalation to next levels to ensure minimum downtime and SLA compliance.
Job Responsibilities
Corporate NOC shift work for corporate clients complaint's handling.
Pro-active monitoring of links, and corporate customer services using NMS/EMS tools.
Detect and acknowledge alarms, open tickets for incidents, and ensure proper classification (severity/priority).
Perform basic troubleshooting of IP/MPLS links, Fixed data, Fixed voice and transmission services.
Validate customer complaints using ping, traceroute, interface status, and NMS tools.
Identify physical vs logical/network issues and escalate accordingly.