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⏰ Full-time

Copy of Customer Service Advisor - 6 Months Fixed Term Contract

DPDgroup
Location 📍 Guildford, United Kingdom
Posted 📅 June 04, 2026
Work Type ⏰ Full-time

Position Overview

Job Description

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. 

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;

  • Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
  • Carrying out thorough investigations for missing parcels and resolving delivery disputes
  • Promoting company products and services to new and existing customers
  • Qualifications

    What we’re looking for;

  • You will have proven an...
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    Job Details

    Employment Type
    Full-time
    📊
    Category
    Information and Record Clerks
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Guildford, United Kingdom