Job Description

The Consultant COPC and Process Excellence is a high-impact, strategic leadership role responsible for governing, designing, and optimizing operational processes aligned with the COPC (Customer Operations Performance Center) framework. This role bridges the gap between complex framework standards and day-to-day operations, ensuring our processes are meticulously documented, compliant, and optimized for maximum efficiency.

You will act as the primary domain expert, guiding operations and cross-functional teams through the lifecycle of COPC remediation and continuous improvement. This is a highly visible, client-facing position requiring an individual who can confidently articulate process health, compliance roadmaps, and performance metrics to a global retail / consumer product client and internal executive stakeholders.

What You Will Be Doing

• COPC Framework Governance: Serve as the...