**DESCRIPTION**
**-Required to work a Hybrid Schedule-**
Responsible for the Customer Service functions for all assigned lines.
**RESPONSIBILITIES**
+ Receive order issues from external parties in a professional manner.
+ Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
+ Update order in order system as necessary.
+ Review dashboard for alerts on a daily (hourly) basis.
+ Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
+ Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
+ Perform resolution procedures outlined in static help file.
+ Investigate rules engine failures and determine appropriate course of action.
+ Escalate all unresolved rules engine issues to Customer Service Supervisor.
+ Fill out rules engine request and submit to Customer Service Supervisor.
+ Maintain clie...