Breakdown Centre Controller

Coventry (Head Office - Office-Based)
Full-time - 37.5 hours per week (flexibility required)

The Opportunity

We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Breakdown Centre Controller to join their central operations team.

This is a fast-paced, critical role responsible for managing vehicle breakdowns, defects and tyre incidents efficiently, ensuring the best possible outcome in terms of cost, service levels and quality.

You will play a key part in keeping customers operational by making the right decisions first time, coordinating resources and managing supplier performance.

Key Responsibilities

Coordinate and manage breakdowns, defects and tyre-related incidents across a national network
Assess incidents and determine the most appropriate and cost-effective solution
Allocate work to approved service providers, including workshops, dealers and mob...