We are recruiting for a Contract Operations Manager to join our Retail Mortgage Services team in Manchester.

Your Role 

You will be: 

Managing the operational needs of 1 core client.   

Managing the operational needs of 2/3 additional operational teams (either teams with a mix of clients, or work-types).   

Supporting the OD in strategic planning and developing optimal operational strategies.   

Resolving allocated client queries.    

Responsible for ensuring that allocated teams are compliant with operational risk processes.   

Responsible for ensuring that allocated teams adopt efficient resource allocation and management.   

A point of escalation for all technical expertise.   

As part of your role, you will also participate in t...