What you’ll be doing Develop and maintain strong supplier and client relationships, acting as a key liaison Conduct weekly and quarterly client feedback meetings, ensuring SLA compliance Resolve client complaints efficiently and implement continuous service improvements Monitor and report on contract profitability, budgets, wage costs, and asset registers Ensure compliance with health and safety standards, OHS audits, and incident reporting Provide leadership to site teams, conduct performance reviews, and identify training needs Drive operational standards, resource planning, and leave/absenteeism management Support business growth through upselling, cross-selling, and developing new client leads Maintain confidentiality and ensure all company policies and procedures are followed What you’ll need At least 3 years’ experience in a management or contract management role (preferably in facilities, cleaning, or hospitality services) Strong communication, people management, and client-fa...