Attend to any client request and do so pro-actively and with urgency
Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to
Output based contracts must be managed efficiently
Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions
Ensure work schedules/job cards are in place
Ensure consistently high service standards are maintained for all services in scope with regular inspections
Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing
Contract retention through maintaining excellent service standards, identifying and mitigating the risk o...