1. POSITION PURPOSE

The Operations Manager is accountable for the end-to-end operational performance of a distributed portfolio comprising a combination of Capitec Sites. The role ensures consistent, compliant, and measurable service delivery aligned to Service Level Agreements (SLAs), client standards, and applicable legislation.

A defining requirement of this position is excellence across three pillars:

• Client Relationship Management: Own the day‑to‑day senior interface with client stakeholders; build trust, manage expectations, and resolve escalations through structured governance and clear communication.
• People Leadership: Lead and hold teams accountable across sites through strong visibility, discipline, coaching, performance management, and a culture of service excellence.
• Project Delivery: Plan and execute operational projects and improvement initiatives that protect uptime, elevate user experience, standardise performanc...