Attending customer’s enquiries, feedback and understand their need and to provide information and solutions to customers in an effective and efficient manner;
Conducting instruction forms from Customer Hotline & sub-branch;
Efficiently handling and resolving customers’ feedback/complaints to avoid customer’s dissatisfaction;
Handling customers on unauthorized transactions dispute and manage card replacement;
Back up on other staff's duty such as system testing, settlements, data reporting as and when necessary;
Any other tasks or duties assigned by Head of Department or Company from time to time.
Requirements
Bachelor’s degree or above , preferably in Banking and Finance or related discipline
At least 1 to 2 years of relevant experience in similar capacity
Fresh graduates with relevant internship experiences may also apply