The Continuous Service Improvement & Change Analyst is a specialist responsible for driving and supporting ongoing improvement of IT services while also owning change management practices. The role analyses service performance to identify opportunities for quality, efficiency, and customer satisfaction, implements improvement initiatives, and ensures that changes are assessed, approved, communicated, and delivered with minimal risk and disruption.

The analyst monitors the effectiveness of improvements and changes, provides actionable insights to stakeholders, and recommends further enhancements. The role requires strong analytical capability, advanced ITSM knowledge, and the ability to influence service outcomes through data-driven insight, governance, and continuous improvement leadership

Key Responsibilities: